Support Availability

All times are eastern standard time (EST). This is (GMT-5).

• Monday – Friday: 8AM – 9PM
• Saturday/Sunday: 10AM – 7PM

Call +1 865-522-1946 or submit a ticket through the contact form here. 

Emergency support is available 24 hours a day for registered instructors.

Holiday Exceptions

Support is available with the exception of the following US holidays:

• New Year’s Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Thank you so much for all your assistance and good-natured nurturing. The service you provide builds incredible product loyalty. I would not think of using a different game because of the quality of the game and your invaluable technical support. Thanks again! 

Jack Duncan, Professor and University Scholar in Management, University of Alabama at Birmingham