In March, a few instructors reported a continuous busy tone when they attempted to call the ILS main support number, +1-865-522-1946.
The problem occurred on the side of our phone provider. When we added an additional line, the call forwarding configuration disappeared from our current lines. This produced a continuous busy tone for some. Normally, the call would be answered by ILS support specialists or go to voicemail.
As soon as we were made aware of the situation, we contacted our phone provider. Unfortunately, it took them four calls and four days to remedy the issue. We have taken measures to ensure this will not be a problem in the future.
We apologize if you experienced any inconvenience during this time. We do not anticipate any problems of this nature moving forward. If you would like additional information on this event or have any comments, please email Ashley Rae Needham at [email protected]