March phone issue has been remedied, will not be issue in future

In March, a few instructors reported a continuous busy tone when they attempted to call the ILS main support number, +1-865-522-1946.

The problem occurred on the side of our phone provider. When we added an additional line, the call forwarding configuration disappeared from our current lines. This produced a continuous busy tone for some. Normally, the call would be answered by ILS support specialists or go to voicemail.

As soon as we were made aware of the situation, we contacted our phone provider. Unfortunately, it took them four calls and four days to remedy the issue. We have taken measures to ensure this will not be a problem in the future.

We apologize if you experienced any inconvenience during this time. We do not anticipate any problems of this nature moving forward. If you would like additional information on this event or have any comments, please email Ashley Rae Needham at [email protected]

About Marketplace Simulations
Marketplace Simulations is a family of over 30 marketing and business simulations designed for university business courses and executive business programs. Our business simulation games allow students to experiment with business strategies, test business ideas, and experience the consequences of their actions in a virtual business environment. With a purpose to create business education tools that are both engaging and transformative, our most popular and best simulation games include Introduction to Marketing, Venture Strategy, Strategic Marketing, and Business Fundamentals. Other top selling games include, Introduction to Business and Strategy, Conscious Capitalism, and International Corporate Management. For more information or to schedule a personal tour of an online simulation game, please contact one of our Product Specialists at +1-865-522-1946.

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