Faculty testimonials

"I have used Marketplace for about one and a half years and am very happy with it. In addition to using it regularly in my global strategy course, I used it in a virtual new business strategy class during the Interterm in December. It was great! Thanks! "

- Bahman Paul Ebrahimi, Ph.D., Department of Management, University of Denver

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"Thank you for the support, I am gonna use your company as an example of good customer service in my class. "

- Nicolas Bertrand, HEC, Montreal Canada

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"I love the way that a simulation can capture students' attention and get them engaged. That's when they learn the most. So your Strategic Marketing game is doing its job! "

- Kate Mackie, Instructor, Univ of Texas-Austin

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"I think the simulation definitely maximizes student learning. The decisions that the student faces are very realisitic and simulate the same kind of decisions faced by marketing managers in organizations. I really like the idea of phasing new material in gradually so it can be assimilated over a period of time, thus avoiding information overload. I think the reinforcement of the new material is very important and it is a nice addition to the simulation. It also allows for the "germination" period that is so important to learning in simulated environments.

The simulation is very easy to use. It guides the student through the decision-making process in a well developed and logical manner. It minimizes frustration with the logistics and allows the student to concentrate on the learning process. The point and click is completely compatible with existing technology and will be a helpful tool as they navigate through the game. The on-line help files are timely and helpful. They eliminate a large amount of questions for the instructor.

The instructor work, from my perspective is non-existent. There really is no work to do. The process of registering on the web, submitting the decisions on the web, and receiving the results on the web eliminates the bothersome housekeeping details for the instructor. The balanced scorecard, the test bank, and the powerpoint presentation make grading and administering the simulation quite easy. In conclusion, it is a great product!

Students become committed and often arrive early to class to see how they are doing. Just when they think they are "on top of the game" the game changes and they become just frustrated enough to motivate them to a new commitment level.

It is also a great tool for cooperative learning. They learn well from each other. They have developed a strong learning culture in their groups. We are always talking about integration in our program, but this experience really forces them to integrate in order to be successful. If they don't integrate effectively and efficiently, they will not achieve a good score on the balanced scorecard. It is an excellent measure of successful integration.

I started negotiations last night and they were very successful. It is a great added touch to the game. The business plan is a great tool for "forcing" them to integrate at that point in time, all the concepts that they have dealt with to quarter 5. I could see a lot of "lightbulbs" go on during their business plan presentation.

On the undergraduate level, they find that it pulls together all of the courses they have had in the program. They find it both challenging and motivating. I am particularly impressed with how much it has helped them understand the production function. They find it a frustrating and great learning experience. It is exactly what I have been looking for in my two courses. Thanks for creating it. "

- Alfred Hawkins, Associate Professor, Marketing, Rockhurst University

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"I was delighted when the simulation project was included in this course. Although I am also, just learning the game too, I think it is one of the most creative, enhanced, reality learning tools a university could offer students in any business marketing or management course. "

- Dawn Bell, Instructor, Davenport University

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"Please convey my appreciation to all of the staff at Marketplace for the outstanding train-the-trainer seminar. It was the best organized and conducted seminar that I have ever attended and offered a combination of learning, fun, food, and fellowship that I did not know was possible. We plan on using your products in both the fall and spring semester. "

- Press York, Instructor

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"My students were really pleased playing the game. I have been running simulations for students since 1977, and yours is by far the best. Congratulations. "

- Prof. Jorge Ramón Pedroza, Tecnológico de Monterrey, Mexico

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"Thanks again for your support in helping to provide a wonderful experience for my students in this course. Marketplace is again (as usual) an exciting and wonderful educational experience for both the students and the instructor.

Although the level of the game used is quite advanced, I am finding that my undergraduate students (Juniors and Seniors) here at Southwestern University are able to deal with the simulation's complexities at a level that provides great challenges and an outstanding learning experience. Yes, their performance is not at the level of most graduate students, but, my outside VC evaluators of their business plans are impressed with the quality of their work products, presentation skills and enthusiam.

Keep up the quality of your simulation! "

- Ira Dolich Adjunct Professor Department of Economics and Business Southwestern University

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"Great silmulation. Has come a long way since winter of '91...by golly! "

- Ken Blawatt, Department of Management and Marketing, University College of the Cariboo, B.C., CA

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"I have used Ernie Cadotte's Marketplace Simulation game for several years in an entrepreneurship series at Clemson University. In the first course in the series, students have extensive interactions with entrepreneurs and learn basic concepts. The second course involves applying concepts through the simulation; and the third course, which is by invitation, involves working with real businesses on new venture plans. The Marketplace Simulation game has been a wonderful addition to our curriculum. "

- Caron St. John, Professor and Director, Spiro Center, Clemson University

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"We greatly appreciate your support last week. It was a hectic residency week with the Chicago EMBA students but one that was an outstanding success. The simulation was well received. The students learned a great deal and were challenged.

Thanks! "

- Cassie Kline, Executive MBA Coordinator, University of Notre Dame

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"The students are having interesting reactions to the simulation. One student that has been a C student to-date has become thoroughly immersed in the simulation and is starting to put everything together. The team I thought would do well hasn't been able to understand the cost-benefit of their decisions and is not doing well. I have been really surprised at what I have seen. "

- Gordon Haym Assistant Professor Lyndon State College

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"The Marketplace game has proven to be a unique learning experience for my MBA students. It is an active, interactive approach to learning that effectively reinforces key marketing concepts. Almost 100% of the comments made on instuctor evaluations regarding the marketplace game have been positive and some students have inquired about playing the game solo. I strongly recommend trying the Marketplace game series. "

- Michael T. Elliott, Associate Prof. of Marketing, University of Missouri - St. Louis

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"I have run more than 50 Marketplace games with close to 1,000 students in the last 5 years in the US and in Hong Kong. This is excellent way to wrap-up an MBA program because it pushes students to apply almost everything they learned in prior courses. It is often the highest ranked activity in our MBA program. You should have seen the excitement when students got their quarter 4 results tonight :-). Marketplace is adding great value to marketing education worldwide! "

- Gary J. Gaeth, Associate Dean, School of Management, The University of Iowa

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"As always, thank you so much for all your assistance and good natured nurturing. The service you provide builds incredible product loyalty. I would not think of using a different game because of the quality of the game and your invaluable technical support.

Thanks again! "

- Jack Duncan, Professor and University Scholar in Management, University of Alabama at Birmingham

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"Thanks for the blast with the game competition again this year. Students loved it. Some say they wake up in the middle of the night thinking about their decisions. A bit obsessive perhaps, but they all learn a ton and a half about international business, and that's what I appreciate about your simulation. "

- Cheryl Nakata, Assistant Professor of Marketing and International Business, University of Illinois at Chicago

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"Coincident with Florida International University's celebration of its quarter century mark, the University has just graduated its first Executive MBA class. I was scheduled to teach one of the last two courses in our EMBA: Strategic Marketing Management, and I was faced with a challenge. Our EMBA students had just concluded more than 18 months of rigorous study; they had covered the traditional academic fields through lectures, cases, guest speakers, field trips, team presentations, and tutorials. How could they be stimulated to concentrate on another 10 weeks of study when they were already planning their Spring graduation party?

With some trepidation, I opted to embrace a full-scale, term-long, intensive experiential approach, wherein our EMBA participants would be obliged to draw upon all the skills and techniques they had acquired in their program, as well as insights from their business experiences. The answer to my conundrum seemed to be a complex and wide-ranging simulation, provided that I was not being misled by a Delphic oracle. Although I was familiar with several possible alternatives, the one that appealed to me was Ernie Cadotte's Marketplace. The appeal of the Marketplace simulation was manifold: considerable marketing detail (such as sales, advertising, segmentation, pricing); a range of strategic activities besides marketing (such as production, accounting, finance, banking, and management); its interface had been revamped and streamlined; support from the folks at the Marketplace was incomparable.

Ever cautious and conscious that our EMBA students expected — indeed, demanded — the best product available and wished to have a high-tech experience, I asked Ernie if I could observe his intensive (nine day) EMBA course in action. He readily agreed and so I journeyed up to Knoxville to experience Ernie's EMBA course first hand. It was enthralling: redolent with thoughtful strategy, risk-taking, and competitive pressure. Just the dish to set before our EMBA participants.

The structures of EMBA programs vary markedly. The one at FIU features courses that meet for 40 contact hours, spread over a ten-week period. These classes are scheduled for three Saturdays and one Friday a month (one weekend free). With classes of four hours each, I estimated that the participants could make one decision a week, with one class period for a Venture Capital Fair, and a final class for team reports to the venture capitalists and the class as a whole.

What I did not anticipate, initially, was the wholeheartedness with which our EMBA participants embraced the Marketplace experience. The decisions for the first quarter were not completed until after 7:30 PM over two hours beyond the time set for the class. Except for the last two class periods, when there was little room for further maneuver, all the classes ran at least six hours. On one intense occasion, the week of the business plans, the session did not finish until after 10:00 PM. (In fact, that week a couple of the EMBA teams pulled all-nighters so as to fine-tune their presentations to the venture capitalists.)

Since this class constituted my first experience with our EMBA students, I did not wish to rein in the participants' enthusiasm and commitment in any way. At the time I had, and in retrospect I have, no regrets about this decision, even though I was acutely conscious of the fact that my social life was compromised. However, the class length decision is not one that should be undertaken lightly. It would be entirely possible to force decisions at the end of a specified period. Perhaps this decision depends upon style and purpose: the difference between a regular chess game and timed chess moves.

A highlight of Strategic Marketing was the Venture Capital Fair. The EMBA participants enjoyed the excitement, the competitive atmosphere, vying for attention, and extemporaneous response. A key element in this success was, I felt, the venture capitalists themselves. These were actual venture capitalists who devoted a Saturday afternoon to listening to the teams' business plans, commenting on the plans, bargaining with the teams, and investing their marketplace money. I did not have the contacts to identify venture capitalist in our community. Our dean did since he interfaced with an association of venture capitalists in South Florida. The presence of outsiders (as contrasted with faculty) lent a veracity to the proceedings that could not be duplicated by insiders. However much effort it may require to identify venture capitalists and persuade them to participate in the course will be repaid in the reaction of the EMBA teams.

One of my techniques was to produce a newsletter that summarized some of the main results from each quarter and added gossipy comments on current dynamics, augmented with digital photographs. The participants were eager to read the copy each time we met after the previous quarter's decision; they relished the interpersonal scuttlebutt, and adjourned to their decisions with an even greater determination to succeed (whatever that might mean). Throughout the course, participants were uninhibited in expressing their enthusiasm for the chance to have the hands-on experience provided by Marketplace. This enthusiasm continued, undiminished, into the evaluation phase at the end of the course. The overall evaluation was 4.95 for 18 items on a 5-point scale. A prospective user of this simulation may be interested in the written comments of our EMBA participants."

- John Nicholls, Chair & Professor of Marketing, Florida International University

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"During the Spring semester, we had 34 EMBA students, in seven teams, play in Global Marketplace Internet Games. As you know EMBA students want to use tomorrow what they learn today. We did not have one criticism. 'Best experience of the program' was more typical. We have incorporated the game into our new curriculum based on this test. It will be a 3 credit hour course. The students participated in the game in lieu of their independent study requirement. I told them it would be as much, if not more work.

General feedback was that it was 15 to 20 hours of work per week but more fun than they wanted to admit to me or their spouses at home. They did the game concurrent with their regular weekly class. I made faculty advisors available but they were not utilized to any great extent by our students.

The faculty also endorsed the game and even discussed how they might adopt some of their classes to better prepare the students for the game. I see it becoming a thread through our first year for both the students and the faculty.

As far as real life applicability of the game, I played the game last summer and found it very realistic. In my first career I was the VP of Pricing and Planning for Xerox. I was also in sales, marketing and operations for Xerox and IBM. The game tracks the real world very well."

- Jim Shapiro, Vice President, Enrollment Management, University of New Haven

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"The Executive MBA Program at the University of Rhode Island and an Extended Run of Marketplace.

Our EMBA program is a weekend program which lasts 21 months. This program is delivered in three phases:

  • Phase I: Managerial Skills
  • Phase II: Functional Knowledge and Strategies
  • Phase III: Integration

The first time we used Marketplace, we ran it just in Phase III (8 months). At the suggestion of EMBA students involved in this run of the simulation, we switched to running the game through Phase II and Phase III (12 months, 10 quarters of play). The idea was to have the game supplement the functional knowledge areas of Phase II and to provide a dynamic environment in which to examine organizational change and transformation in Phase III. Prior to running the game with the students, instructors in the functional areas were provided with an opportunity to play a few quarters of the game. They were also given the text material to see how their functional areas were incorporated into the structure of the game.

Two weeks before the start-up of the game, the students were given operating manuals to read for the next weekend session. Three hours were then spent going over the basics of the game and helping the students prepare to make their initial decisions. Thereafter decisions were made on a monthly basis; meetings with the lead instructor were scheduled for every other decision period. During the first four quarters the marketing, finance, and management science faculty devoted some of their allotted time with the students to Marketplace topics. For instance, the finance instructor stressed the construction of the financial statements and incorporated other game-specific issues such as stock valuation into his assignments.

On paper it sounds great, but does it work? Overall the students indicate that the simulation provides an added dimension to their studies. They like the integrative component which the simulation provides across all of their modules, not just the marketing areas. Stretching the game over 12 months provides the EMBA student with more time to digest the nuances of the game. In most cases this seems to help the teams that got off to a shaky start.

From the faculty's perspective the game has also been well received. Though not all of the faculty involved in the EMBA program took advantage of the training session, the critical faculty members have included the necessary material in their sessions giving the game continuity. In addition, the faculty have commented that the simulation confronts the students with the implications of their strategic decisions, something which a case study cannot accomplish.

Having used the game for two EMBA classes, we are considering restructuring the experience to include a more intensive startup We hope that by completing at least the initial 3 quarters over a long weekend session, the teams will get off to a more even start. If we go to this structure, the game will still run for 10 quarters but it would span only 10 months of the program."

- Deborah E. Rosen, Department of Marketing, University of Rhode Island

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"We use the Marketplace simulation in our undergraduate, graduate and executive programs. Marketplace is mind-stretching, action-packed, user friendly and easy to administrate. We feel that it is the ideal experience to acquire a culture of value and measured performance.

Marketplace is also very powerful to illustrate multi-disciplinary approaches to solving complex business issues at both strategic and tactical levels.

During our in-house executive seminars, we consistently find that Marketplace largely contributes to forging stronger management teams, who share the same mental discipline and the same competitive spirit.

On top of this, we have always been delighted by the Marketplace Support Team in Knoxville, who is extremely kind and useful in all circumstances and despite big time differences!"

- Dominique Garval, Professor of Marketing, Ing, MSc, MBA, DEA, Reims Management School, France

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"The students LOVED the game so far, it has made them much more coherent as a group and even the far-eastern students are speaking up in class (normally unheard-of!). All the faculty teaching them have noticed the difference. It has also given those with little or no business experience something to relate their studies to."

- Linda Peters, Course Director, MSc Business Management and MSc Marketing, University of East Anglia, United Kingdom

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"I taught two sections of MBAs using the Windows version of Marketplace. The course at Florida International University is a full three credit course that uses the simulation as the basis for the course. I used the simulation and the readings book.

I ran Marketplace for 12 quarters and teams varied in size from 5 to 7 students.

The students met en banc for the first two 3 hour sessions (class meets once/wk for 3 hours) and again during the final examination period. (I will probably hold 3 of these sessions at the start next time). I then met with each team for 30 minutes each week as chairman of their board of directors. They had their decisions structured before the meeting and presented, with justification, each decision. They then had 12 hours to make any changes and send the decisions to me via email.

The 30 minute/week board meetings were my adaptation to the course structure. I found that 30 minutes was OK for most teams, some others required more time and special sessions were arranged. Basically, the students followed the simulation outline, with a major business plan for years two and three with a review and presentation after year two for year three.

I have extensive experience with MARKSTRAT and several other simulations. This was my first experience teaching Marketplace and I am extremely pleased with the program and the support I received from Ernie and his team.

I have received the student evaluations and they are basically quite good. My experience is that students who can handle ambiguity and self-directed learning love courses like this and those who require a great deal of structure and direction are not happy campers. I would expect EMBA students to thrive in the Marketplace environment.

I had a most interesting semester. I was, for a change, greatly challenged throughout the semester and I had a wonderful time."

- Ira Dolich, Florida International University

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"The students were very impressed with the level of complexity in the simulation."

- Woody D. Richardson, Associate Professor, Department of Management, University of Alabama, Birmingham

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"I want your entire team to know that this is the finest simulation we have ever used. Compared to scores that we have tested, adopted, and taught, Marketplace is the Gold Standard. Service is superb. The whole package moves the industry ahead like no other. "

- John K. Clemens, Professor of Management, Hartwick College

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"Having conducted simulations for the past 10 years and with over 1000 students, I have found that the Marketplace provides the most realistic and stimulating learning environment that I know of for integrating and applying marketing strategy concepts."

- Greg Gundlach, University of Notre Dame

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"The upgrades that allow me to monitor the progress of my students are phenomenal; I never guessed I could have so much information so readily available. Marketplace is the best teaching tool in business education."

- Ron Decker, Management and Marketing Department, University of Wisconsin-Eau Claire

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"Just to let you know, the game was a real HIT with our fellow students, and we will definitely participate again next year (in the spring). The students just loved it. I am so pleased one of our teams (Cutting Edge) was recognized! That team was composed of two engineers and two management majors, and they did a wonderful job on their business plan turned in to us as well. Thanks for a GREAT experience."

- Caron St. John, Associate Professor of Management, Clemson University, Director, Spiro Center

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"I'm a teacher from Poland and I use your excellent Marketplace program You have done great work. Congratulations."

- Karol Kuczera, West Pomeranian Business School, Szczecin, Poland

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"I asked each group to comment on the Marketplace as a study group during the last night of class. The students found the simulation more effective than case analysis assignments that they had in other classes. They felt the simulation was very effective in their learning how the functions of marketing fit together.

In general, the Marketplace simulation was well received. It is an excellent addition to the course and could be an excellent means of achieving course objectives."

- Warren Brown, Management Program, School of Extended Education, St. Mary's College, Moraga, CA

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"Last night WVU conducted 'MPA Venture Capital Fair 2000' in support of the Marketplace Business Simulation. It was a wild success!"

- Dick Riley, Assistant Professor, Department of Accounting, College of Business & Economics, West Virginia University

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"Just a note to say that the service on the simulation has been well above what was expected."

- Larry Lowe, Bryant College, Smithfield, RI

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"Our friend, Chandra Parikh, is just back from his wanderings and couldn't speak highly enough about how well the weekend play of the game went with his French students. Obviously, given the difference in time one of your folks must have been up all night. Another example of your super service to users. "

- Stanley J. Shapiro, Simon Fraser University, Canada

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"The College of Computer Sciences and Management in Rzeszow, Poland finds decision games such as Marketplace of great significance and provides real added value in the teaching of our students. We consider it important that in a transitional economy, such as Poland's, they have the opportunity to experience the operation of a market economy. From our evaluation of decision making games currently available, we consider Marketplace to be one of the best. Games strategy is now part of the course curriculum and we would like to include, as part of the course programme, Marketplace."

- Adam Piekara, Wyzsza Szkola Bankowa w Poznaniu, Poznan, Poland, National Louis University, Nowy Sacz, Poland

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