Frequently asked questions - Marketplace 5 Team
NOTE: Read about our new web-based
simulation that eliminates many of the issues below.
If you have not found an answer to your questions here please contact
us by email.
Common
Q: I had switched to an earlier
quarter and now I cannot switch back to the current quarter.
Q: When I try to start the Marketplace
program, I am getting a message: "Cannot create glyph, canvas does not
allow drawing" and the program will not start.
Q: I am in the middle of the Marketplace
simulation and I need to move my software on a different computer.
Q: I have made some decisions in
the Marketplace software. I need to exit the software now without
finishing all the entries for this quarter. How do I make sure all my
work is saved?
Q: I want to look at my decisions
for previous quarter(s).
Q: I made decisions and they are
not accepted. When I open the software they are not there.
Q: Some buttons in my software are
not accessible. They are located in the simulation and in the pro-forma.
Q: I cannot get to the Save button
or other buttons in some screens.
Q: I do not understand some of the
decisions.
Q: I cannot start the program because
of corrupted data.
Q: How do I save data when I want
to quit the application?
Installation
Q: I am trying to install
Marketplace software and I am getting a message: "You do not have
enough disk space." What should I do?
Q: I am installing Marketplace
software. The installation program asks me to choose between the INTERNET
and LOCAL versions. How do I know which one to choose?
Q: I just installed the
Marketplace software for a second time and now my first installation
with all my decisions is gone.
Q: How do I uninstall
Marketplace software?
Q: During the installation
I get a message that says, "This application uses CTL3D32.DLL which is
not the correct version. This version of CTL3D32.DLL is designed only
for Windows NT systems." What should I do?
Q: The icons were not
created on the desktop during the installation. The "Marketplace
Simulation" icon disappeared from the desktop.
Printing and data export
Q: How do I print to a printer?
Q: How do I print to a file?
Q: How do I import a file into
a spreadsheet?
Q: I'm trying to print and nothing
happens. What should I do?
Registration
Q: I want to use the
Marketplace over the Internet. When I enter my registration number,
the software is asking for a floppy disk instead of using the Internet.
Restore and Backup of data
Q: How do I backup
my data?
Q: How to restore data
using a backup file?
Transfer of decisions
and results
Q: I have submitted my decisions
for the current quarter. I would still like to make a change in it. How
do I do this?
Q: This quarter I will not
be able to send my decisions on time. What will happen? Will I stay in
the game?
Q: I have just downloaded
the results of the simulation and I see that none of my decisions from
the previous quarter are there?
Q: I want to transfer data
to or from the administrator and buttons for transfer are not accessible.
Q: I want to transfer but
the transfer button in the warning window is not accessible.
Q: How do I prepare the Marketplace
software for transferring data over the Internet using the FTP client?
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